Privacy Policy

1. Confidentiality

As a User of RiaFin, you may receive or send communications through channels that are not inherently secure, including email, SMS, WhatsApp, and phone. Any communication between you and RiaFin (the “Communication”) is intended solely for the recipient. Communications may contain proprietary or copyrighted information belonging to RiaFin or third parties. If you receive a Communication in error, you must delete it and notify the sender. You must not copy, store, distribute, or rely on any Communication sent to you in error.

RiaFin does not guarantee that Communications are free from errors, viruses, or interference. Communications may be monitored or retained as permitted by law and as necessary to provide our Services.

2. Personal Information

You become a User when you access the Site in accordance with RiaFin’s Terms of Use. Except where required by law or permitted by this Policy, RiaFin maintains your personal information in confidence and restricts access to employees, contractors, or vetted financial professionals who require such information to operate the platform or deliver matching services.

When you use our educational tools, matching questionnaire, forms, or any other platform features, RiaFin may collect personal information including your name, contact details, demographics, financial preferences, goals, risk preferences, and any data you voluntarily submit.

RiaFin only collects the information you directly provide. RiaFin does not act as an account aggregator and does not retrieve bank account details, balances, or financial institution data.

RiaFin automatically records certain technical information such as browsing behavior, device details, IP address, browser type, cookie identifiers, referral URLs, and timestamps. RiaFin may use cookies, analytics tools (such as Google Analytics), and similar technologies for functionality, performance, and usage insights.

RiaFin is not directed to individuals under the age of 18. If we learn that a minor has provided personal information, we will delete it. Parents may contact support@riafin.com to request removal.

3. Use Of Information

RiaFin processes your information to operate, maintain, personalize, and improve its doctrine-based platform, educational content, matching questionnaire, and communication features. This includes: formatting your information for display; sending confirmations, notifications, reminders, or updates; recommending vetted professionals, trusted partners, or educational material; improving the accuracy of matching; analyzing usage trends to improve platform performance.

RiaFin may send you emails, SMS messages, or WhatsApp messages regarding RiaFin Services, platform updates, reminders, professional introductions, or marketing communications. You may opt out of marketing communications by following provided unsubscribe instructions.

4. Information Sharing And Onward Transfer

RiaFin may share your personal information with third parties as permitted by law, including law enforcement, regulatory authorities, compliance partners, or where necessary to protect RiaFin, its users, or the public.

RiaFin may share your information with third-party service providers who assist in operating the platform and Services, including hosting providers, cloud services, analytics vendors, communication providers (email, SMS, WhatsApp), customer support tools, advertising networks, and marketing affiliates. These service providers are contractually obligated to process information only as instructed by RiaFin.

5. Special Rules For The Use and Sharing Of Information

If you choose to use our matching services to connect with vetted financial professionals and trusted partners, we will request additional information needed to match you accurately. This may include your financial goals, preferences, risk tolerance, income, expenses, and other disclosures necessary for professionals to evaluate your suitability for their services.

RiaFin shares your questionnaire responses, profile information, and relevant details with matched professionals and trusted partners. RiaFin may also share your information with professionals who are not directly matched to you (“unmatched professionals”) as part of lead delivery, professional evaluation, or professional purchase of leads. Partners in our network may purchase access to your submitted information as part of their engagement with the RiaFin platform.

Once your information is shared with a professional or partner, they may use it according to their own privacy policy, terms, and legal obligations. RiaFin is not responsible for their behavior, decisions, privacy practices, or regulatory compliance.

If you unsubscribe or request data removal, contact support@riafin.com. Some information may continue to be stored as required by law or for legitimate business purposes.

6. Changes To This Policy

This Privacy Policy may be updated periodically. When changes are made, we will update the effective date at the top of this page. If changes are significant, we may provide additional notice through the Site or via email, SMS, or WhatsApp.

Continued use of the platform after changes are posted constitutes acceptance of the updated Policy.

For questions about this Privacy Policy, please contact us at support@riafin.com.

7. Visitors to Our Website

When you visit the RiaFin website, we may collect certain technical information automatically to ensure a smooth, reliable, personalized user experience. This includes IP address, device details, browser type, session identifiers, interaction data, pages viewed, and referring URLs. We use this information to maintain platform security, improve performance, optimize matching accuracy, and tailor relevant content.

8. Cookies and Tracking Technologies

The RiaFin platform uses cookies and similar technologies to enable essential functionality, personalize user experience, analyze usage, and deliver relevant recommendations. Cookies are small text files stored on your device. We may also use third-party analytics tools, advertising pixels, and session-logging services to understand user behavior and improve our platform.

You may adjust your browser settings to refuse cookies; however, some features of RiaFin may not function properly if cookies are disabled.

9. Website Usage Information

We may identify returning users to personalize your experience, display relevant professionals, streamline the matching flow, and improve service delivery. Website interaction data may be shared with trusted technology partners who help us operate or improve our Services. Such data is shared without identifying you personally unless necessary for operational reasons.

10. Third-Party Links

The RiaFin platform may contain links to external websites or services operated by third parties. These websites have their own privacy policies and practices. RiaFin does not control and is not responsible for their content, policies, or data handling. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

11. Data Transfers

RiaFin stores user information on secure servers operated either by us or by third-party hosting providers. Your information may be processed in locations outside your state or country where our service providers maintain infrastructure. In such cases, we ensure appropriate contractual and technical safeguards to protect your information, consistent with applicable data protection laws.

12. People Who Submit an Enquiry or Use the Matching Questionnaire

When you submit an enquiry, complete the matching questionnaire, or connect with a professional through the RiaFin platform, you voluntarily provide personal and financial preference information. We use this information to match you with suitable vetted financial professionals and trusted partners and to enhance the accuracy of recommendations.

If your matched professional is unavailable, we may forward your information to another partner in our network who fits your profile. We may also share your information with unmatched professionals as part of our lead delivery model. Partners may purchase access to your submitted responses as part of RiaFin’s service offering.

Once your information is shared with a professional or partner, RiaFin is not responsible for their use or handling of your information. They are independent entities and are responsible for complying with their own legal and regulatory obligations.

13. People Who Contact RiaFin With a Query

If you email, call, message, or otherwise contact RiaFin, you may provide personal information such as your name, contact details, or enquiry details. This information is used only to resolve your queries, offer customer support, improve our services, and maintain internal quality standards. Query-related data may be retained for training, audit, and compliance purposes.

14. People Who Create an Account on RiaFin

When you create a RiaFin account, you provide personal information that we use to deliver platform features including your dashboard, saved professionals, questionnaires, and communication history. Your data is stored securely. We may send you emails, SMS alerts, or WhatsApp updates based on your interaction preferences and applicable laws.

15. Professionals and Partners Listed on RiaFin

Vetted financial professionals and trusted partners who subscribe to or participate in RiaFin’s platform provide business information, personal identifiers, and regulatory details. This information is necessary to verify their identity, maintain accurate matching algorithms, process leads, and fulfill our contractual obligations. Professionals are responsible for maintaining and updating their information.

RiaFin may use professional information to send updates, policy changes, service announcements, or marketing messages based on legitimate interest. Professionals may opt out of marketing communications at any time.

16. Disclosure of Information to Third Parties

RiaFin may disclose your information to:
• matched and unmatched vetted financial professionals and trusted partners in our network;
• third-party service providers supporting site operations, hosting, analytics, communications, marketing, or security;
• affiliates and marketing partners assisting with service delivery;
• regulators, government authorities, or legal bodies when required;
• other parties as described in our Terms of Use.

We do not sell user data except under our lead delivery model, where professionals may purchase access to your questionnaire responses as part of the service.

17. How We Store and Protect Your Information

RiaFin employs secure servers, encryption, access control, and other reasonable technical and administrative measures to protect your information. While we strive to safeguard your data, no transmission or storage mechanism can be guaranteed as 100% secure. Any data transmitted over the internet is at your own risk.

18. Your Agreement

By accessing or using the RiaFin platform or Services, you consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy and the Terms of Use. Continued use constitutes acceptance of any future updates.

19. Your Rights

You may have rights under applicable privacy laws, including requesting access to your information, correcting inaccuracies, requesting deletion, objecting to direct marketing, or restricting processing. To exercise any rights, contact support@riafin.com.

We may require proof of identity or additional documentation to process your request.

20. Dispute Resolution and Complaints

RiaFin operates as a neutral conduit and platform. We explicitly disclaim liability for any privacy violations, data breaches, or mishandling of information committed by vetted financial professionals, trusted partners, or any third-party services you engage with through our platform.

If you have a concern regarding RiaFin's direct handling of your data, you MUST first contact us at support@riafin.com to attempt a good-faith resolution. You agree that attempting informal resolution directly with RiaFin is a mandatory prerequisite before pursuing any formal complaint, regulatory action, or arbitration.

BY USING THE PLATFORM, YOU WAIVE ANY RIGHT TO HOLD RIAFIN LIABLE FOR THE PRIVACY PRACTICES OF INDEPENDENT PROFESSIONALS OR THIRD PARTIES. Any disputes remaining after informal resolution are subject to the mandatory Binding Arbitration clause detailed in our Terms of Use.

21. Platform Disclaimer

Information on the RiaFin platform is provided for general educational and informational purposes. RiaFin does not endorse, guarantee, or assume responsibility for any vetted financial professional, trusted partner, service provider, financial product, or external website linked on the platform. Users must independently evaluate professionals before engaging them.

RiaFin does not provide financial, legal, tax, or investment advice. Professionals listed on the platform operate independently and are solely responsible for the services they provide.