Question 1

What does RIAFIN stand for?

Accepted Answer

RIAFIN stands for Remote Integrated Assistance for Financial Industry. We provide dedicated, highly qualified remote paraplanning and financial administration professionals exclusively to Australian financial planning practices.

Question 2

Is RIAFIN a financial advice firm or AFSL holder?

Accepted Answer

No. RIAFIN is a 100% remote Business Process Outsourcing (BPO) service provider based in India. RIAFIN is not an Australian Financial Services Licensee (AFSL) holder and does not provide financial advice. All deliverables are drafted under the direct instruction and guidelines of your client practice.

Question 3

What is your SLA turnaround time for Statements of Advice (SOAs)?

Accepted Answer

Our standard SLA turnaround time is 1–2 business days for Statements of Advice (SOAs) and Records of Advice (ROAs). Our AI-augmented workflow combined with dedicated human paraplanners enables delivery up to 50%+ faster than traditional onshore cycles.

Question 4

What financial planning software platforms do you support?

Accepted Answer

Our paraplanners are proficient in major Australian advice software, including IRESS Xplan, Plutosoft, Midwinter, AdviserLogic, Dash, Worksorted, and WealthO2. They log directly into your existing software environment with zero data migration required.

Question 5

How does pricing work across Dedicated Roles, Pay-As-You-Go, and Pods?

Accepted Answer

Dedicated professionals provide full-time administration (starting from A$600/month) or paraplanning (starting from A$750/month) working exclusively for your practice (38–40 hrs/week). Pay-As-You-Go (PAYG) lets you order ad-hoc deliverables on demand (ROAs from A$50, Simple SOAs from A$100, Standard SOAs from A$150, Complex SOAs from A$200, Very Complex from A$300, and practice services from A$25). RIAFIN Pods offer complete multi-disciplinary teams starting from A$1,000/month.

Question 6

How do you ensure data security and privacy compliance?

Accepted Answer

We connect strictly via encrypted Virtual Desktop Infrastructure (VDI) or Secure VPN protocols directly into your Australian servers or cloud platforms. Our personnel do not store, copy, or retain client financial data locally, ensuring full alignment with Privacy Act requirements.

Question 7

How do we match, interview, and onboard our dedicated paraplanner?

Accepted Answer

We analyze your software stack, advice philosophy, and volume requirements. We then present hand-selected candidate CVs and sample work for your review and interview. Once selected, your dedicated paraplanner is onboarded within days.

Question 8

Are your paraplanners qualified and trained in Australian financial standards?

Accepted Answer

Yes. Our team members are qualified finance talent from top Indian institutions holding CA, CFA, MBA, CFP, B.Com, M.Com, and other relevant qualifications, pass rigorous technical compliance and software exams, and receive continuous training on Australian RG146, FASEA/FAAA standards, and tax rules.

Question 9

Can we test candidate capability with a low-risk trial pilot?

Accepted Answer

Absolutely. Before committing to a full-time dedicated FTE arrangement, you can run a low-risk trial pilot to evaluate work quality, turnaround speed, and communication with your team.

Question 10

What is the contract duration or exit clause for dedicated FTE agreements?

Accepted Answer

We operate on transparent, flexible monthly terms with no lock-in long-term contracts. All dedicated FTE agreements include a standard 30-day exit clause.

Question 11

Who holds legal responsibility for the financial advice issued to clients?

Accepted Answer

Your practice's Australian Financial Services Licensee (AFSL) and its authorised financial advisers retain 100% legal responsibility for reviewing, verifying, approving, and issuing all advice documents to end clients.

Question 12

How does AI technology fit into your paraplanning workflow?

Accepted Answer

We utilize cutting-edge AI tools to speed up research, data extraction, and template preparation, reducing turnaround times to 1–2 days. Every deliverable undergoes 100% manual review and compliance audit by senior human paraplanners before final submission.

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